Refund Policy
Introduction
Our company, iptvgreek.xyz, is committed to providing high-quality IPTV services. We understand that there may be circumstances where customers wish to request a refund or cancel the service. In this Refund Policy, we outline in detail the conditions under which a refund or cancellation may be requested and approved.
Refund Conditions
Due to the nature of the digital services and IPTV content we provide, refunds are accepted only in exceptional cases such as:
Failure to activate the service within 24 hours of purchase.
Serious technical issues exclusively related to our services that cannot be resolved within a reasonable timeframe (up to 7 days).
Billing errors or duplicate payments.
Refund Request Procedure
To submit a refund request, please follow these steps:
Send an email to [email protected] with the subject line “Refund Request” within 7 days of the purchase date.
Include in your email your order number, your name, and a detailed description of the issue.
Our support team will review your request and respond within 3 business days.
If approved, the refund will be processed using the same payment method you used for the purchase.
Exceptions
Refunds are not provided for services that have already been activated and used.
Refunds are not available for temporary interruptions or issues caused by third-party providers or your internet service provider.
Refunds are not provided for cancellations after the subscription period has ended.
Final Provisions
iptvgreek.xyz reserves the right to refuse refund requests that do not meet the above conditions. Using our services signifies acceptance of this policy.